Question 1

How to Add a Simple Product in WooCommerce

Accepted Answer

A simple product is the most basic option to create a product in WooCommerce, the plugin used for selling products on WordPress websites.

How to Add a Simple Product in WooCommerce

From the WordPress Dashboard:

Products > Add New
Type in Product Title
Add product description in the large text box, if desired (this shows up on the bottom of the product page)
Under 'Product Data (Simple Product),' add product price
Add 'Product short description,' if desired (this shows up underneath the title on the product page)
Click 'Add product image' and upload image or select from Media Library
Under 'Product gallery' add additional images if desired (will show as thumbnail images under the main image on the product page)
Under 'Product categories' check the appropriate boxes to assign this product to different product pages
Under 'Product tags' add additional, specific sorting options, if desired
Click 'Publish'

Question 2

How to set up a Google Cloud billing account (for Google Map)

Accepted Answer

In order to get a stylized Google map to work on your website, you have to add your credit card to Google Cloud. Under a certain number of impressions they won’t bill for it, but if no card is on file the map on your website will display a warning.

Add Credit Card to Google Cloud

Question 3

How to Add a User to WordPress

Accepted Answer

If you have an existing WordPress website and would like us to make changes and add a maintenance plan, you’ll need to add us as a user. Instructions are below.

Click here to watch a how-to video.

How to Add a User to WordPress

Q: How to hide pages or posts from Google

Navigate to the specific page or post, and find the Post SEO Settings window Select the Visibility tab and change the settings to the following: Indexing: noindex

Navigate to your WordPress dashboard and log in (this is usually yourbusiness.com/wp-login)
On the left sidebar, click Users > Add New
Enter the following credentials below:

Username: cyclonepress
Email: support@cyclonepress.com
First Name: Sarah
Last Name: Schumacher
Website: https://www.cyclonepress.com

Ignore the password field - once you hit 'Add User' we will receive a notification email with a link to reset the password.
Leave "Send User Notification" checked
Click Role dropdown and change to Administrator (this is important: without Administrator access we won't be able to access any of the admin settings on your website).

Once we receive the email with login information/reset password link, we'll be able to administer your account for maintenance, or make design changes as needed.

Question 4

How to Use the Website Feedback Tool

Accepted Answer

All cyclone press websites include a tool that allows you to type or draw on-screen for easy feedback. Here’s how to use it.

How to Use the Website Feedback Tool

You'll follow this process:

Click the feedback icon button
Click Request an update
Click an icon to choose your preferred feedback method (type in comment, draw on screen, record video, upload attachment)
Describe your requests (then click 'Next' if necessary)
Enter your email
Title your task
Describe the task (optional)
Click the 'Send Feedback' button
Repeat as needed

Keep reading for more information and screenshots.

Detailed Instructions

While viewing the website, click the feedback icon on the side of your browser window (usually in the bottom right corner). It will be either gray or in your brand colors.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/Ed4jBnnRiB/resources/Zg7Gu4ThSc/Screenshot%202023-08-18%20at%207.16.39%20PM.png (Screenshot 2023-08-18 at 7.16.39 PM)

You'll see this pop-up:

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/Ed4jBnnRiB/resources/OVEYyWtpmp/Screenshot%202023-08-18%20at%207.20.09%20PM.png (Screenshot 2023-08-18 at 7.20.09 PM)

Click 'Request an update'.

At this point, you can complete the form for the simplest method of requesting an update. However, there are 3 additional request methods:

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/Ed4jBnnRiB/resources/eReo5AUI03/userback%20request%20an%20update%20notes.png (userback request an update notes)

Click the box icon to draw on the screen (this is best for highlighting specific areas you'd like to change. See instructions for Using the Annotation Tool below).
If you have a webcam, click the camera icon to record a video describing your request (you can also draw on screen).
Click the paperclip icon to upload an attachment (if you already saved and annotated a screenshot, for example).

IMPORTANT: your requests are not submitted until you enter your email and click 'Send Feedback.' Do not click away until you've completed this step.

After submission, your requests will be dropped directly into our project management system and we will be notified.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/Ed4jBnnRiB/resources/bet8PANrbh/userback%20example.png (userback example)

Using the Annotation Tool

Click and/or drag your mouse to draw on the screen with the following tools. There's a tiny help (question mark) icon to the left you can click on to watch a video of how to use this tool. You can submit another screenshot for the same page after clicking 'Next.'

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/Ed4jBnnRiB/resources/hAOYPJiSQM/userback%20tools.png (userback tools)

Tool Functions:

Box - Highlight a specific area of the page.
Pencil - Draw anything you like – circle, point, etc. Works great with a touch screen and pen.
Line - Underline, strikethrough, draw a straight line.
Arrow - Point to a specific area or element.
Blockout - Blocks out any sensitive information on the screen.
Text - click your mouse to drop a pin and add a text comment anywhere on the page.
Color - change color of drawing elements

Once you’ve finished annotating your screenshot, click the Next button to continue to the next step in the widget. If you'd like to add an additional screenshot (for example, if you need to request changes that require scrolling further down the page), click the + icon next to your screenshot to add another screenshot to the same submission.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/Ed4jBnnRiB/resources/fujpBfOt92/userback%20add%20screenshot.png (userback add screenshot)

Do not forget to click 'Send Feedback' after annotating screenshots.

Note:

If your website is currently in development, you might see a 'View Other Feedback' option that allows you to see comments you or your collaborators have already submitted.

Question 5

How to change your email password (IMAP)

Accepted Answer

If you want to change the password for your email, you’ll need to change it on the server, which means logging into webmail. Here’s how to do that. If you plan to change the default password we used when setting up your account, you'll want to do that before setting email up on your devices.

Webmail (Browser Login):

You can check your email in any browser at any time by going to https://www.yourbusiness.com/webmail (or https://webmail.emailsrvr.com). This is also where you can add your phone number for security, change your password, and set up auto-responses.

To Change Your Password:

Log in to https://apps.rackspace.com
Click the hamburger menu in top right (3 stacked lines)
Click Settings
Click Change Password
Enter the password we sent in your setup email
Enter your new password
Confirm new password
Save

Question 6

How to set up email on Apple Mail

Accepted Answer

Please note: if you plan to change the default password we used when setting up your account, make sure to do that before setting email up on your devices so you don’t have to re-enter it. See this help article for how to change your email password.

There are two ways to set up your email account.

Option 1: Automatic Configuration Tool:

If this doesn't work on your computer, or you prefer to set up manually, use the settings below.

Option 2: Manual Setup:

Open Apple Mail
Mail > Add Account
Other Mail Account...
Continue
Enter your full name, email address, and password
Sign in
Fill out all fields, using secure.emailsrvr.com as both incoming and outgoing email server
Sign in
Select the apps you want to use with this account (Notes are if you want to sync Apple Notes on your iPhone with your Mail inbox)
Done

Question 7

How to Create and Set a New Home Page in WordPress

Accepted Answer

Let's say you want to update your home page by making a copy of your current home page, working on it in the background, then updating when ready. This is how to do that.

Duplicate your home page using the recommended method for your particular setup.
Update this page until you're happy with it, then save.
Change the home page using one of two methods below.

Option 1: Set the Home Page from Settings

Go to Settings → Reading in the left sidebar of your site dashboard.
Next to the label 'Your homepage displays,' and under the radio button that says 'A static page', you'll see the current home page in the dropdown:
Change the dropdown to your new home page.
Click Save Changes at the bottom of the page.

If you frequently work in the customizer, you can also use the method below. These are just two different ways to access the same settings.

Option 2: Set the Home Page from the Customizer

Go to Appearance → Customize.
Select Homepage Settings.
Under 'A static page' select the dropdown and choose your new page as the front page for your site.
Click Save Changes.

Question 8

How to hide pages or posts from Google

Accepted Answer

Navigate to the specific page or post, and find the Post SEO Settings window
Select the Visibility tab and change the settings to the following:

Indexing: noindex

Question 9

How to log in to your WordPress website

Accepted Answer

In your browser bar, type yourbusiness.com/dashboard. We recommend bookmarking this page so you don’t have to remember the link.
Enter your username, which is generally your full name (unless you’ve requested something different). If you can’t remember, use your business email.
Enter your password and click Log In. (if you can’t remember your password, click “Lost your password?” underneath the login box, and a new password will be emailed to you).
Once you’ve been logged in, you’ll see the WordPress Dashboard. This area is an overview of your website, and generally shows recent activity, forms, and analytics or other stats. All boxes here are customizable.

Click one of the tabs on the left sidebar to access your blog Posts, Portfolio posts, or edit one of your Pages.

Question 10

How to add a Meta Title/Description for Google

Accepted Answer

We use SEO Framework on all websites, which shows a little category box next to every post and page. It should be completely green if everything is set up properly:

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/Ed4jBnnRiB/resources/6oeKbXIWuk/SEO-Framework-Green.png (SEO-Framework-Green.png)

T = Title

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/Ed4jBnnRiB/resources/Rar4t6dpFW/Post-SEO-General.png (Post-SEO-General.png)

Meta Title: The page or post title will automatically be assigned as the meta title, which is usually fine. If it’s not green, you might need to check the box to remove the blog name (if it’s too long), or add keywords to the title (if it’s too short).

Meta Description: It’s best to copy the first couple sentences of your page and post, then paste it into the meta description and rewrite to be as short and descriptive as possible. This is the blurb that shows under the Meta Title when your page shows up on Google.

This is really all you need to do for most pages/posts.

If you want to assign different titles or a fallback image for social media, you can do that in the Social tab:

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/Ed4jBnnRiB/resources/njIQN0gZSb/Post-SEO-Social-1200x888.png (Post-SEO-Social-1200x888.png)

The Visibility tab is where you hide pages or posts from search results. See this help article for more on hiding pages.

knowledgebase

Most helpful

How to Add a Simple Product in WooCommerce

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